Cancellation Policy

1. Booking Cancellation

Customers may cancel their booking by contacting SR CABS through our official phone, WhatsApp, or other approved communication channels.

2. Cancellation Before Driver Assignment

• Bookings cancelled before driver allocation may be eligible for a full or partial refund.
• Administrative or payment gateway charges may be deducted where applicable.

3. Cancellation After Driver Assignment

• If a driver has already been assigned, cancellation charges may apply.
• Charges may vary depending on the distance traveled by the driver and operational expenses incurred.

4. Same Day Cancellation

• Bookings cancelled on the scheduled travel date may attract higher cancellation charges.
• Advance payments may be partially or fully non-refundable.

5. No Show Policy

If the customer is unavailable at the pickup location, cannot be contacted, or fails to utilize the booked service, the booking will be considered a No Show and no refund will be provided.

6. Route or Schedule Changes

Significant changes to the travel route, pickup location, date, or time after booking confirmation may be treated as a cancellation and a new booking may be required.

7. Cancellation by SR CABS

In rare circumstances, SR CABS may cancel a booking due to vehicle breakdown, operational limitations, safety concerns, natural disasters, or unavoidable situations. In such cases, customers may be eligible for a refund or alternate travel arrangement.

8. Non-Cancellable Situations

• Completed trips cannot be cancelled.
• Partially completed journeys are not eligible for cancellation refunds.
• Special promotional bookings may have separate cancellation rules.

9. Force Majeure

SR CABS shall not be responsible for cancellations or service disruptions caused by floods, natural disasters, government restrictions, strikes, road closures, severe weather, or circumstances beyond our control.

10. Cancellation Support

For cancellation requests or assistance, customers should contact SR CABS through our official support channels with their booking details.