Terms & Conditions

1. Booking Confirmation

• All bookings are subject to vehicle availability.
• Booking is confirmed only after confirmation from SR CABS.
• Customers must provide accurate pickup and drop details.

2. Fare Policy

• Fare depends on distance, route and vehicle type.
• One Way fare is valid only for the booked route.
• Toll, parking, permit and extra route charges are additional.
• Fare estimates may vary based on actual trip requirements.

3. Payment Terms

• Advance payment may be required to confirm a booking.
• Balance amount must be paid before or after trip completion.
• Payments must be made through approved payment methods.

4. Pickup & Waiting Policy

• Passengers must be present at the pickup location on time.
• Additional waiting charges may apply after the allowed waiting period.

5. Cancellation Policy

• Cancellation requests must be made through official contact channels.
• Cancellation charges may apply depending on the timing.
• Advance payments may be non-refundable in certain situations.

6. Route Changes

• Changes to the route after booking may incur extra charges.
• Drivers will follow the confirmed route unless instructed otherwise.

7. Customer Responsibilities

• Customers must behave respectfully during the trip.
• Damage caused to the vehicle will be charged to the customer.
• Smoking, alcohol and illegal substances are strictly prohibited.

8. Luggage Policy

• Passengers are responsible for their personal belongings.
• SR CABS is not responsible for lost or damaged luggage.
• Excess luggage may require a larger vehicle and additional charges.

9. Driver & Vehicle Assignment

• Vehicle model may vary depending on availability.
• Driver and vehicle details will be shared before the trip whenever possible.

10. Force Majeure

SR CABS shall not be held responsible for delays or cancellations caused by floods, natural disasters, strikes, road closures, government restrictions, traffic congestion or circumstances beyond our control.

11. Liability Limitation

SR CABS shall not be liable for indirect losses, missed appointments, business losses or damages arising from circumstances beyond our reasonable control.

12. Privacy

Customer information collected during booking will only be used for booking confirmation, customer support and service improvement purposes.

13. Acceptance of Terms

By using SR CABS services, customers acknowledge that they have read, understood and agreed to these Terms & Conditions.