Refund Policy

1. Booking Advance

Certain bookings may require an advance payment to confirm the reservation. Advance payments help us allocate vehicles and drivers for your journey.

2. Cancellation Before Trip

• Cancellation requests must be made through our official contact channels.
• Refund eligibility depends on the cancellation timing.
• Administrative charges may be deducted from the refund amount.

3. Same Day Cancellation

• Cancellations made on the day of travel may not qualify for a refund.
• If the driver has already been assigned or dispatched, cancellation charges may apply.

4. No Show Policy

If the customer does not arrive at the pickup location, cannot be contacted, or fails to utilize the booked service, the booking will be treated as a No Show and no refund will be provided.

5. Refund Processing Time

Approved refunds will generally be processed within 5 to 10 business days depending on the payment method and banking procedures.

6. Route Changes & Modifications

Any modifications to the booking after confirmation may result in fare adjustments. Additional charges may apply depending on the revised travel requirements.

7. Service Cancellation By SR CABS

In rare situations where SR CABS is unable to provide the booked service due to operational issues, customers may be eligible for a full or partial refund depending on the circumstances.

8. Non-Refundable Situations

• Customer No Show.
• Incorrect booking details provided by the customer.
• Last-minute cancellations.
• Unused portions of completed trips.
• Delays caused by customer-side issues.

9. Force Majeure

Refunds may not be applicable for cancellations or interruptions caused by natural disasters, floods, government restrictions, strikes, road closures, severe weather conditions or other circumstances beyond our control.

10. Contact For Refund Requests

Customers seeking refund assistance should contact SR CABS through our official support channels with their booking details and payment information.